Propane Resources – Education / Speakers / Training

Training Topics

Education and staff / company development speaks to the core values of Propane Resources. We provide educational training on many topics to help educate and develop the members of the propane industry by speaking at state and national association meetings as well as for individual companies. We have experts who can train on a variety of topics specific to the retail propane industry. We have many training topics already available or we would be happy to customize something to meet your needs.

Primary categories include business, operations, marketing, supply and web. Some of the presentations cross into other areas of the business because like a retail propane business, what happens in one area impacts all the other areas in some way. These presentations can be delivered to a group of companies or tailored to a specific company. We strive to customize our presentations to your needs.

If you don't see what you are looking for, call us and we will customize a plan for you.

#1: making collections systematic...
      Training Title: Credit & Collections and Improving Accounts Receivable

    Combine the state of the economy, wholesale propane prices, cost of steel, and banks' concerns surrounding lending, credit and collections and [less -]

    see why improving your accounts receivable has never been more important. This training session is targeted to the front line staff working with the customers to improve their payment records and improve company receivables.

    This session will provide staff with the tools to develop a proven system for collections and provide methods to train the customers to pay on time. When the attendees leave the training session they will have the information to implement a plan immediately and begin reducing receivables. The goal: to make collections systematic and reduce the staff's stress level.

#2: Understanding your P&L...
      Training Title: Propane Business Management –
              Understanding your P&L So You Can Manage Your Business

    The company's profit and loss statement (P&L), if properly utilized, can provide tremendous information for managing your business. But without a [less -]

    propane-friendly format and understanding how to use the information at your fingertips, it can seem like a useless report generated only for tax purposes. This training session will focus on understanding your P&L on a cpg (cents per gallon) basis so you can manage your business. The session will focus on financial management, expense detail breakdown and other keys to managing your business. The goal: to make the P&L a vital tool every retailer will use and understand in running their business on a daily/monthly basis.


    For more information about on-site training for your company, call
    Tamera Kovacs at 913-262-8345

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#3: The Generation Gap - Who's running your business?
      Training Title: The Generation Gap - Who's running your business?

    Many companies today have multiple generations working in the business and in many cases, running the business. The question becomes, who makes [less -]

    the decisions and does everyone agree? Generational differences in and of themselves, can really cause problems. Add how these different generations approach operations – plus family dynamics – and the mix can be extremely frustrating and often times hinder profitability. This training session will examine generational differences relating to operating and managing businesses and how to capitalize on the positives of each and reduce the negatives. The goal: to make running the family business fun again and reduce stress levels while maximizing profitability.

#4: How to Get The Kind of Publicity Money Can't Buy - FOR FREE!
      Training Title: Marketing — How to Get The Kind of
                                            Publicity Money Can't Buy — FOR FREE!

    Getting free publicity isn't always easy, but it can be done! If you are a retail propane marketer, publicity marketing should be an essential part [less -]

    of your marketing arsenal. In this session you'll learn some of the best small business marketing tools available to help you receive free press coverage via your local media — television, radio, newspaper, Internet, and other sources. How you make your business newsworthy is only limited by your creativity and ingenuity. Find out how to receive the kind of FREE media coverage for your business that money probably can't buy!

#5: Propane Delivery: Calculating Your Costs
      Training Title: Propane Delivery: Calculating Your Costs

    This session will overview the true cost of delivering propane to your customers and steps you can take to reduce these expenses. The presentation will [less -]

    discuss the costs associated with delivering a gallon of propane, the impact of drop sizes, gallons delivered per bobtail/per mile and bulk truck utilization. Participants will receive a toolkit to assist them in calculating their delivery costs and determining cost-savings measures for more efficient delivery.

#6: Building Customer Loyalty
      Training Title: Building Customer Loyalty

    This presentation will focus on retaining loyal customers and gaining new business through relationship building. Customers do not like to be sold, [less -]

    but they love to have someone to help them with their needs. Traditionally, the profession of sales has received a bad rap. It's been called a necessary evil and it's often associated with the high-pressure, "used car salesman" mentality. However, when you define sales as "providing a solution to someone's needs or wants" the scenario changes. Learn how to provide your sales force with the tools to build long-term relationships with current and prospective customers. Discover how to uncover your customers' needs and provide appropriate solutions.

#7: Succession Planning
      Training Title: Succession Planning

    What is my company worth? How do I make my company more attractive to prospective buyers? What is my exit strategy? This session will provide [less -]

    relevant information for owners of retail propane companies looking to build value and/or prepare for future sale. Participants will understand how a retail propane company is valued as well as key criteria buyers look for when acquiring companies. This session will also address how to deal with family issues while creating a succession plan.

#8: Business Review Case Studies
      Training Title: Business Review Case Studies

    As companies seek to improve their operational and financial performance, there are common trends found among most retail propane companies. This session [less -]

    will be presented as case studies identifying the areas of concern, the recommendations made and their order of magnitude. This session will benefit owners and managers alike as they seek to improve their retail propane companies by taking a look at their company from a fresh perspective and outlining what steps are necessary for needed changes. This session also explores two to three case studies based on actual propane business reviews. Session provides insight for retail propane marketers on areas to observe, common areas of concern, and recommendations to make improvements.

#9: Marketing — The Two Types...
      Training Title: Marketing
              The Two Types – What You Need and What You Can Afford!

    Marketing can be very elusive as to what you really need and what you can afford. Do you need brand marketing or do you need immediate sales [less -]

    marketing. What's the difference? Marketing can be like a leaky faucet - you know it's costing you money, you know you need to address the situation, but you never give it the full attention it deserves. This session will provide you with a basic plan to understand what marketing you need and what you can afford. The session will discuss balancing a marketing budget to address long term marketing (brand building) and short term marketing (immediate sales) needs. An effective marketing plan has both elements for sowing seeds of success. How do you determine how much to spend?

#10: Best Practices for Propane Marketers
      Training Title: Best Practices for Propane Marketers

    What does it really take to keep a retail propane business strong and viable? You may find yourself saying, "When I retire and want to sell my business, [less -]

    I want it to be worth something." This is a common feeling throughout the industry. The decisions you make and the way you choose to run your business will have an impact on the value of your business as well as the level of interest your company will receive from buyers.

#11: Websites — How to Effectively Utilize the Web to Enhance Business
      Training Title: Websites — How to Effectively Utilize the Web to Enhance Business

    Today's retailer must find ways to target their customers in the most cost effective way possible. As more communication goes digital with the use of the [less -]

    Internet, marketers must develop methods of building relationships and communications with their customers. This session will demonstrate methods of building a lasting relationship with customers at the same time increase the efficiency of the marketing message. This session will demonstrate how online marketing can allow a retailer to manage and target certain customers based on their needs. Make it a useful tool for your customers.

#12: How to Make Your Website Work For You
      Training Title: How to Make Your Website Work For You

    Retail propane marketers are aware of the importance of having a web presence. But, exactly to what extent they need their web presence to be [less -]

    can be daunting. Some websites are little more than a yellow page ad with a phone number and address while others are complex sites designed to drive customers to your doorstep. One of the greatest challenges in your online presence is how to get customers to your site. This session will focus on how to use search engine optimization and placement tools, strategies and tactics - the goal - use your web presence as a sales tool so you can focus on closing the sale and serving the customer.

#13: Customer Service
      Training Title: Customer Service

    The Customer Service training is on-site and customized to your specific needs. We'll talk about gaining new customers, handling angry customers and dealing [less -]

    with the price question. The goal is to help you maintain and grow your customer base through excellent service.

#14: Collections & Cash Flow
      Training Title: Collections & Cash Flow

    The Collections & Cash Flow training is on-site and designed to reduce your accounts receivable by teaching your employees to collect more effectively. [less -]

    Positive impact on your cash flow and decreased bad debts is the goal. We offer an evaluation of your current practices, classroom style training and hands-on training with your employees during your session.

#15: Supply & Risk Management
      Training Title: Supply & Risk Management

    Due to the ever changing market, topics relating to Supply & Risk Management are modified to fit the needs of the audience and of the ever-changing market. [less -]

    Examples of past presentations include but are not limited to:

    • Supply and Components
      • Inventory
      • Production
      • Imports / Exports
      • Demand
      • Distribution Infrastructure
    • Outlook for Energy
      • Supply, Demand & Pricing
      • Infrastructure
      • Issues/Concerns
    • The Changing Face of Energy [Region]
    • The Changing Face of Energy [Globally]

It's Been Said About Us...
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"The information Tamera provided pertained exactly to my business. It broke down the important aspects of the daily operations of a propane business and was geared towards building the overall value. I would highly recommend this information to owners and managers alike." Chris Tews, Dale Gas & Oil Co., Inc., President of WPGA

"The feedback from our members on Tamera's presentation at our 2011 Annual Meeting has been excellent. The information she presented was right on and her presentation style was concise, easy to follow and high energy. I have already been asked to invite her back." Betsy Ahner, Executive Director, Wisconsin Propane Gas Association

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